1. Overview
We want you to feel confident choosing Whizo AI. This Refund Policy explains when refunds are available, how to request one, and how we handle billing disputes. Our goal is fair treatment for every customer — if something went wrong on our end, we will make it right.
2. Monthly Plans
If you are on a monthly subscription, you are eligible for a full refund within 14 days of your first charge or the most recent billing cycle charge. Requests submitted after 14 days of the charge date are not eligible for a refund on that cycle, but you may cancel at any time to stop future charges.
3. Annual Plans
Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date. After 14 days, no refund is issued for the remaining period — however, your access to the platform continues until the end of the paid annual period. We do not offer prorated refunds for unused months on annual plans outside the 14-day window.
4. Upgrades & Downgrades
When you upgrade your plan mid-cycle, the difference is billed on a prorated basis. When you downgrade, the change takes effect at the end of your current billing period. You keep the higher plan until then, and no credit or partial refund is issued for the difference.
5. Add-ons
Add-ons (such as extra AI credits, workspaces, or storage) are billed as recurring items on your subscription and are non-refundable unless the purchased feature was faulty or inaccessible due to a platform error on our side. Contact us within 7 days of purchase if you believe this applies.
6. How to Request a Refund
To request a refund, email billing@whizo.ai with:
- The email address associated with your account
- The date of the charge you are requesting a refund for
- A brief reason for the refund request
We process refund requests within 5–7 business days. Approved refunds are returned to the original payment method. Processing time on your bank statement may vary.
7. Exceptions — Billing Errors
If you were charged incorrectly due to a documented billing error on our side (duplicate charge, wrong plan amount, charge after cancellation), we will issue a full refund regardless of the 14-day window. Please contact billing@whizo.ai with your account details and we will investigate immediately.
8. Contact
For all billing and refund inquiries, contact us at billing@whizo.ai or visit our support page.