1. Overview

We want you to feel confident choosing Whizo AI. This Refund Policy explains when refunds are available, how to request one, and how we handle billing disputes. Our goal is fair treatment for every customer — if something went wrong on our end, we will make it right.

2. Monthly Plans

If you are on a monthly subscription, you are eligible for a full refund within 14 days of your first charge or the most recent billing cycle charge. Requests submitted after 14 days of the charge date are not eligible for a refund on that cycle, but you may cancel at any time to stop future charges.

3. Annual Plans

Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date. After 14 days, no refund is issued for the remaining period — however, your access to the platform continues until the end of the paid annual period. We do not offer prorated refunds for unused months on annual plans outside the 14-day window.

4. Upgrades & Downgrades

When you upgrade your plan mid-cycle, the difference is charged immediately on a prorated basis. When you downgrade, the unused portion of the higher plan is applied as a credit to your next invoice. Credits are non-transferable and non-refundable as cash.

5. Add-ons & One-Time Purchases

Add-ons and one-time purchases (such as additional AI credits or seats) are non-refundable unless the purchased feature was faulty or inaccessible due to a platform error on our side. Contact us within 7 days of purchase if you believe this applies.

6. How to Request a Refund

To request a refund, email billing@whizo.ai with:

The email address associated with your account
The date of the charge you are requesting a refund for
A brief reason for the refund request

We process refund requests within 5–7 business days. Approved refunds are returned to the original payment method. Processing time on your bank statement may vary.

7. Exceptions — Billing Errors

If you were charged incorrectly due to a documented billing error on our side (duplicate charge, wrong plan amount, charge after cancellation), we will issue a full refund regardless of the 14-day window. Please contact billing@whizo.ai with your account details and we will investigate immediately.

8. Contact

For all billing and refund inquiries, contact us at billing@whizo.ai or visit our support page.