One thread, every channel
A client's entire conversation history — however they reached out — in a single scrollable thread.
Two-way AI chat through our verified WhatsApp Cloud API — voice notes, interactive-button approvals, and notifications, on one shared number.
SMS
Send and receive text messages on your agency's Twilio number.
Full email threads, synced automatically.
Voice Calls
Inbound and outbound calls — including missed calls and voicemail — logged right in the same thread as your messages.
Social Messages
Instagram and Facebook DMs alongside everything else.
Let AI carry the first draft
Every reply starts smarter — your team edits and sends, instead of writing from scratch.
AI drafts every reply for you
AI reads the full thread and your knowledge base, then drafts a reply on any channel — WhatsApp, SMS, or email. Send it as-is or edit first. No more starting from a blank box.
Route conversations to the right teammate
Assign threads, mark read/unread, star priority clients — every conversation has an owner, so nothing sits unanswered in a shared inbox.
Built for busy multi-client inboxes
Search across every channel
Find any message, on any channel, from any client — instantly, without knowing where it came from.
Ticketing built in
Turn any conversation into a tracked ticket with a status and resolution, without leaving the thread.
Common Questions About Unified Inbox
Everything you need to know about managing every client channel in one place
Categories
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